Chinese Interpreter

Description
As the Chinese Interpreter, the role is to enhance patient care, patient experience, and transitional care of Chinese patients in the Emergency Department, in-patient setting, and outpatient units, as well as the cancer center. The goal is to promote patients’ bio-psycho-socio-economic well-being and connection to community resources and support. Furthermore, the Care Navigator helps facilitate appropriate follow-up care when patients return to the community in order to reduce patients’ readmission risk.

Responsibilities
Assist patients in navigating their care in a medical setting, including simple interpretation for Chinese-speaking patients.
Expect community referred patients, and greet and assist with registering patients in the hospital setting.
Foster communication between hospital and referring community physicians.
Identify and engage with patients that require additional community support and make referrals to the CAIPA Care team in order to facilitate connection to community resources.
Update or add PCP information to the hospital system in order to ensure that discharge records will be transmitted to the correct PCP following patient discharge.
Provide psychosocial support to patients and their family members. (only applicable to Cancer Center)
Organize and facilitate support group programs for Chinese-speaking patients in collaboration with the Cancer Center teams. (only applicable to Cancer Center)
Liaise with the Asian Outreach department in order to troubleshoot challenging patient issues.
Facilitate the safe discharge of patients from the ED and Inpatient units by collaborating with case managers, nurses, and doctors.
Follow up with patients post-discharge in order to promote timely and appropriate follow-up care, enhance medication compliance, and identify issues needing further assistance.
Assist patients in making specialist appointments through appointment scheduling and the Asian Outreach department.
Remind patients of upcoming specialist appointments and assist with rescheduling as needed (only applicable to Outpatient)

Requirements
High School graduate or equivalent
Bilingual in Chinese required
3 years of work experience in Health Care preferred
Care Management experience preferred
Mobility required
Good oral and written communication skills


Benefits
Health Benefits: Medical, Dental, Vision and Life Insurance
401k Retirement Plan
Paid Time Off

Please send resume to [email protected]

联系时请一定说明是在纽约华人资讯网看到的，谢谢