Customer Service Rep 晚班客服人员 (Chinese / English) - Overnight Shift

DUTIES
Confer with customers by telephone or in person with a hospitable approach in helping them with their queries about our products and services, take orders or cancel accounts, direct calls / queries / complaints to the appropriated department / personnel.Maintain proper records of all the transactions / sales / complaints / orders / cancellations that have taken place, and to ensure a proper follow-up as and when required.Provide timely solutions to the customer queries and complaints, notify them of results and any planned adjustments.Keep constant contact with customer to ensure products will be produced and delivered adhere to schedule.Keep constant contact with existing vendors to ensure services will be provided adhere to schedule and explore new sourcing to stay competitive.Coordinate with warehouse personnel with inventory and pick/delivery of customers’ orders.Retain the existing customers by building rapport and providing customer satisfaction.Coordinate with warehouse / production to ensure all inventory transactions are accurately logged and assist the same to manage the inventory cycle counts and conduct audit to validate result as and when required.Coordinate with accounting to ensure all fleet transactions are accurately logged and assist the same to conduct audit to validate result as and when required.Carry out all orders of the supervisors efficiently.Compliance in accordance with all food & industrial safety regulations of the plant.Coordinate work with fellow workers and other team members.
QUALIFICATIONS
Basic knowledge of computers and Microsoft OfficeBasic arithmetic, reading and writing skillsAbility to efficiently coordinate works with internal and external workers of the companyShould have the ability to work in a team and multi-taskShould be able to complete all assigned work efficientlyShould possess time management skills and be able to meet targetsShould possess good customer service skills

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